FAQ

Frequently Asked Questions

What type of therapy services do you provide?

DG Therapy Group provides center-based and in-home Occupational Therapy, Physical Therapy, and Speech & Language Therapy as well as various pediatric evaluations.

Do you have bilingual Speech Therapists on staff?

Yes, we have bilingual Occupational, Physical and Speech Therapists on staff. For more information on therapist availability, please feel free to contact our office at (562) 693-5449.

What Regional Centers do you work with?

DG Therapy Group works with several Regional Centers, including Eastern Los Angeles Regional Center (ELARC), San Gabriel/Pomona Regional Center (SGPRC), Frank Lanterman Regional Center (FDLRC), Westside Regional Center (WRC), Harbor Regional Center (HRC), and South Central Los Angeles Regional Center (SCLARC). For more information on these affiliations please visit our Partners page.

What types of insurance do you accept?

DG Therapy Group accepts Kaiser, Blue Cross, Blue Shield, United Healthcare, and Medi-Cal only through Kaiser. For more information please fill out our Eligibility Form or call us at (562) 693-5449.

Do you accept private pay for your pediatric therapy services?

Yes, we accept private pay for all of our services including Occupational, Speech, and Physical Therapy. For more information on private pay options please call us at (562) 693-5449.

What is the HMO Intake Process?

Patients who are requesting services should ask their general physician to submit a referral request to your insurance company. You have the option of requesting us as the provider. It is at the discretion of the HMO to decide which provider they will refer you to. The HMO faxes us the authorization and then we will follow up with you to schedule your evaluation/treatment.

What is the PPO Intake Process?

Patients can call our intake department and it takes about 15 minutes for us to get all your basic information and insurance information. We will also need a prescription from your physician in order for us to verify your insurance benefits. Once we receive a prescription and general intake information, we then verify your benefits and call you within 48 hours for scheduling.

What time will my child’s session begin?

Our intensive sessions start as early as Monday – Friday 8:00 AM – 6:00 PM and on Saturdays 8:00 AM – 1:00 PM. If you would like a particular start time we recommend booking well in advance (3+ months), and being flexible on other preferences of your child’s session.

Can I request a specific therapist?

You may request a specific therapist, but we cannot guarantee any therapist for your session. Many other factors play into your child’s schedule, but we will do everything we can to meet your scheduling preferences such as therapist, start time, therapy order, etc. If you would like a particular therapist, we recommend reserving your session well in advance (3+ months), and being flexible with your start time.

What happens if we run out of visits during the session, or my insurance provider covers less than expected?

If your insurance company covers less than expected, the remaining balance will be transferred to the patient. We do our best to estimate your coverage prior to the session start, but this is not a guarantee of coverage.

What is your cancellation policy?

If you need to cancel, please call 24 hours before your session. Private insurance patients who do not provide 24 hours’ notice of cancellation will receive a $30 penalty.

Why do you need a prescription from my doctor?

The State of California requires all licensed therapists to work with the care of a physician, which requires us to have a prescription/referral script from your doctor. The State of California requires us to have a prescription for all Occupational, Physical, and/or Speech Therapy whether it is through insurance or private pay. A therapist can lose his or her license for treating without a current prescription.

How much do I have to pay?

Each insurance plan is different so we recommend that you give us a call. We will then verify your benefits and let you know your out-of-pocket cost.

Will you waive my co-pay?

In order to be an in-network preferred provider, we have accepted special rates that make it not feasible for us to waive any co-pays. Patients will save money by going to an in-network preferred provider because the rates are lower and their insurance will cover a higher percentage than an out-of-network provider.

How long does therapy generally last?

Clinic-based therapy may be recommended from 3 months to 2 years depending on the severity of the child’s needs, parent’s goals and observable progress. Insurance or funding sources can influence the length of therapy. Progress with therapy is usually slow but steady.

Is private therapy covered by insurance? Who pays for private therapy?

Most insurance companies pay for “medically necessary” therapy. Our office helps in every way we can by accepting your insurance or providing invoices that are “insurance ready” with codes necessary for your child. It is the parent’s responsibility to pay directly for what may not be covered by insurance.

What is different from therapy offered at the school district?

Therapy offered in a school district focuses on the “measurable” academic delays. When delays are not significantly below average, a child may not receive therapy services. Usually, school-based therapy is only to support educational needs. Private therapy may be necessary for ‘life skills’ and remediating skills necessary to function in daily environments. School district services are of no cost to the parent and private services must be paid for out-of-pocket and by insurance.

How soon should I schedule my child’s appointment?

As soon as possible according to the American Academy of Pediatrics. Early intervention (necessary therapy early in life to promote a child’s growth and development) is considered the key to minimizing the long-term effects of developmental delay. Documented Research states that the greatest benefits from therapy are achieved at a younger age. As a result, it is recommended that a child receive an evaluation as soon as the concerns arise, to uncover if there are any developmental delays that a therapist can help the child with.